Starlight is unable to refund or exchange any ticket purchased through an outside source. Guests who purchase from the secondary ticket market must contact the seller directly. Tickets will only be exchanged or reprinted for the purchaser on record. Tickets purchased directly from Starlight Ticket Services (by phone, in person or through may be returned for a refund of ticket price only.Concert ticket holders should retain their original tickets for a refund or to use at a rescheduled performance. Concerts: Due to the complexities of rescheduling concert tours, it may take several days or more before a new show date may be announced.If seats are not available for another performance or if it is the last night of a production, we will provide additional options. To make an exchange, call Starlight Ticket Services at (816) 363-7827 on the day following a cancellation. Refunds are not available to guests who elect to apply the value of their ticket to a lower-priced event or seating section. The face value of the ticket will be applied to the new performance. Broadway Shows and Starlight Indoors: Guests may exchange their tickets at no charge for another performance of the same show.On those rare occasions when Starlight is unable to present the majority of a show, due to weather or other circumstances, the following cancellation procedures will apply: Guests who take shelter in their cars will be allowed to re-enter the venue once severe weather has passed. The safest and only places for guests to take shelter during severe weather are INDOORS in a public space or INSIDE their own vehicles. Starlight’s covered walkways are not considered lightning-safe and should not be used for shelter during severe weather. If a weather-related delay is needed during a performance, we will communicate decisions to the audience via Starlight’s public address system, event staff, Twitter and at /weatherupdates.

When severe weather conditions exist in close proximity to Starlight, we may choose to delay a performance for an hour or more before deciding to cancel or continue. Ponchos may be purchased for $1 at Starlight’s Guest Information kiosks, Ovation Museum and both ticket offices. Umbrellas are not admitted into the venue for concerts. We encourage all Starlight guests to dress for potential weather changes.

Clear rain poncho